Can I send alerts to multiple Teams channels from one workflow?

Yes. You can select multiple channels in a single Alert node and alerts will be delivered to all of them when the workflow triggers.

Why is my Teams channel not showing in the dropdown?

The Vurbalize Alerts app must be installed in the Teams channel first. Open Microsoft Teams, go to Apps, find Vurbalize Alerts, and add it to the channel. Then refresh the Vurbalize workflow page.

Do I need to use the same Microsoft account for both steps?

Yes. The Microsoft account used to connect Vurbalize (OAuth step) and the account used to install Vurbalize Alerts in Teams should be the same, as this links your tenant correctly.

Is the Teams connection secure?

Yes. The integration uses standard Microsoft OAuth 2.0. Vurbalize never stores your Microsoft credentials and only requests the minimum permissions needed to post alerts.

Microsoft Teams Integration

Connect Vurbalize to your Microsoft Teams workspace and receive instant alerts when high-value visitors engage, workflows trigger, and routing decisions fire — directly in the channels your team already uses.

Connect Microsoft Teams All Integrations

Install the Teams Integration

Connect your Microsoft tenant to Vurbalize in a few clicks using secure Microsoft OAuth.

Open Integrations

Navigate to app.vurbalize.ai → Integrations. Search for Microsoft Teams and click Connect.

Vurbalize Integrations page with Microsoft Teams listed

Sign in with Microsoft

The Microsoft authorization screen opens. Sign in with your Microsoft account to authenticate and link your tenant to Vurbalize.

Install Vurbalize Alerts in Microsoft Teams

Add the Vurbalize Alerts app to your Teams workspace from the Microsoft marketplace using the same Microsoft account used to connect in the previous step.

Open Teams Apps

In Microsoft Teams, go to Apps and search for "Vurbalize Alerts". Click Add to install the app into your team.

Vurbalize Alerts app in Microsoft Teams marketplace

Add to a channel

Once installed, add Vurbalize Alerts to the specific Teams channels you want to receive alerts in.

Adding Vurbalize Alerts to a Microsoft Teams channel

Configure Alerts in a Workflow

Route alerts to any Teams channel directly from the Vurbalize workflow builder.

Add an Alert node

Open a workflow, then add or edit an Alert node. Set Platform to Microsoft Teams. A Teams Channels dropdown will appear.

Workflow editor with Microsoft Teams channel selector

Select channels

All Teams channels where Vurbalize Alerts is installed are automatically available. Select one or multiple channels — alerts will be delivered to every selected channel when the workflow triggers.

Microsoft Teams channel selector in Vurbalize workflow

Notes & Permissions

Connect Before Installing

The Microsoft OAuth connection in Vurbalize (Step 1) must be completed before installing the Vurbalize Alerts app in Teams (Step 2). This links your Microsoft tenant to the Vurbalize account first — it is the standard one-time setup all users complete.

Microsoft Marketplace

Vurbalize Alerts is available directly from the Microsoft Teams app marketplace. Search for "Vurbalize Alerts" in the Teams Apps section and install using the same Microsoft account used to connect Vurbalize.

Alert Delivery

In production, alerts are triggered automatically by visitor activity through Vurbalize workflows. Once channels are selected in a workflow, alerts are sent automatically when the workflow triggers.

Frequently Asked Questions

: Yes. You can select multiple channels in a single Alert node and alerts will be delivered to all of them when the workflow triggers.
: The Vurbalize Alerts app must be installed in the Teams channel first. Open Microsoft Teams, go to Apps, find Vurbalize Alerts, and add it to the channel. Then refresh the Vurbalize workflow page.
: Yes. The Microsoft account used to connect Vurbalize (OAuth step) and the account used to install Vurbalize Alerts in Teams should be the same, as this links your tenant correctly.
: Yes. The integration uses standard Microsoft OAuth 2.0. Vurbalize never stores your Microsoft credentials and only requests the minimum permissions needed to post alerts.

Need Help?

If you run into any issues connecting Microsoft Teams to Vurbalize, our team is ready to help.

Contact Support

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