What happens when no sellers are available?

The AI continues the conversation, captures full context, and offers meetings or call-backs with the best fit seller. The buyer gets immediate engagement regardless of time zone. The seller gets a warm start with a comprehensive brief instead of a cold lead.

Can sellers initiate conversations with browsing visitors?

Yes. Sellers can see the live website visitor pool filtered by their criteria and proactively engage visitors they identify as high-value. The system provides browsing context including pages visited, time on site, and lead score.

How does the system handle handoffs between AI and human?

The transition is seamless from the buyer's perspective. The conversation continues in the same thread. The seller sees the full prior conversation summarized. There is no separate window, no transfer, and no context loss.

What routing algorithms are available?

Options include round-robin, first available first assigned, least busy, equal weekly chats, equal monthly chats, and equal quarterly chats. Fairness operates as a constraint within contextual routing.

Platform Capability

Connect Qualified Buyers to the Right Seller with Full Context

A VP of Engineering from a named account is on your website, three minutes into a conversation about integration architecture. She has asked five technical questions. The system flags: high-intent, decision-stage, named account.

Her assigned AE, who specializes in engineering-led evaluations, is available. The AE receives an alert with full context. The buyer receives continuity. The conversation advances from where the AI left off.

KEY CAPABILITIES

How Live Agent Connect works

Four capabilities that connect qualified buyers to the right seller in real time.

High-Intent Lead Conversion

Lead scores of 16+ convert at 32% vs. 16% baseline. Routing gets the right lead to the right seller immediately.

32%high-intent lead conversion

Shortlist Advantage

95% of winning vendors were on the shortlist before first sales contact. Real-time routing ensures engagement while the buyer is engaged.

95%on shortlist before first contact

Time to Selling

Average reps spend only 28% of time selling. Routing with context reduces time-to-productivity.

28%of time spent actually selling

Multi-Dimensional Situational Routing

Routes by topic, ICP fit, expertise, language, account, region, territory, and real-time availability.

HOW IT CONNECTS

Part of a larger orchestration

Live Agent Connect is where the Act phase becomes seller engagement.

Capability

Gen AI Chat

Qualifies visitors and detects routing triggers. Hands off to live sellers when thresholds are met.

Capability

Seller Co-Pilot

Activates with routing. Sellers have real-time access to knowledge and competitive positioning.

Workflow

Real-Time Routing Workflow

The operational workflow that executes routing decisions with visibility and control.

FOR YOUR ROLE

What Live Agent Connect means for you

For the VP Sales

Your sellers enter conversations with full context

New hires have information advantage as ten-year veterans. Meeting quality improves because sellers skip discovery the AI already answered.

Sales leaders page

For the RevOps Leader

Routing is configurable across dimensions

Load balancing ensures fairness. Every routing decision logged with reasoning for audit and optimization.

RevOps page

For the CRO

Website engagement converts to pipeline velocity

The 28% of time sellers spend actually selling can increase because preparation time drops. The brief is auto-generated and meeting quality improves because context is already captured.

PROOF POINTS

The numbers behind Live Agent Connect

32%

high-intent conversion

Lead scores of 16+ convert at 32% vs. 16% baseline.

Vurbalize platform data

95%

already on the shortlist

of winning vendors were on the shortlist before first sales contact.

6sense, 2025

74%

buying team conflict

of buying teams experience unhealthy conflict during decisions.

Gartner, 2025

Want to see this in action?

Get a prototype built on your website, or book a conversation with our team.

Talk to Us

Frequently Asked Questions

: The AI continues the conversation, captures full context, and offers meetings or call-backs with the best fit seller. The buyer gets immediate engagement regardless of time zone. The seller gets a warm start with a comprehensive brief instead of a cold lead.
: Yes. Sellers can see the live website visitor pool filtered by their criteria and proactively engage high-value visitors. The system provides browsing context (pages visited, time on site, lead score) for informed outreach.
: The transition is seamless. The conversation continues in the same thread. The seller sees the full prior conversation summarized. There is no separate window, transfer, or context loss.
: Options include round-robin, first available first assigned, least busy, equal weekly/monthly/quarterly chats. Agent meeting balancing supports round-robin and most-available. Fairness operates as a constraint within contextual routing.